FAQ

How fast is shipping?

For orders going to the US, we offer economical shipping. These usually take 3-7 days to arrive, and are not sent with signature confirmation. Optionally, you can upgrade to USPS priority mail, which typically arrive anywhere in the US in 2-3 days.

For international orders, packages typically arrive in 6-10 business days once they’ve been shipped out, but there have been significant delays shipping internationally in the past.

All shipping options include tracking. Currently, we only use USPS.

DISRUPTION DUE TO COVID-19: We are currently under stay-at-home orders and will only be shipping out once per week. You may also experience some delays due to USPS shipping.

Can I pick up an order at the store?
Not currently, since our store is currently under construction. However, once our store opens, you will have two weeks to pick up an order before it is automatically canceled.

What countries do you ship to?
Right now, we ship to the US, Canada, and Australia, but we plan to add more countries in the future.

How long does it take orders to be shipped?
Since this shop is currently a two-person organization, we are trying to group shipments by days of the week. For now, we ship out three times a week: Monday, Wednesday, and Saturday.

How often is the stock updated?
We update our stock as our initial stock is depleted. Because of this, it’s a bit difficult to give an exact timeline for restock, but you can hop on our mailing list for updates!

Do you do preorders?
Not at this time.

Will you ever get sold out items back in stock?
We will not be re-ordering out sold out stock unless specifically requested. If there is something you would like that is sold out please reach out to us and we can see if we can help you.

What’s your return/exchange policy?
We do not accept returns or exchanges.

What if my package was lost or damaged during shipping?
If there is a problem with your package and you think it may be lost or damaged, please contact us.